Return Policy

Only applicable to distance selling to consumers: Right of withdrawal.


1 In the context of distance selling to consumers, the consumer has the right to inform the company that he renounces the purchase, without payment of a fine and without giving any reason within 14 calendar days from the day following the delivery date. delivery of the good or the conclusion of the service agreement.

2 This revocation will only become effective on the condition that the consumer has made known his wish within 14 calendar days from the day following the delivery of the good, preferably via a letter, e-mail, fax or any other durable medium. to the company.

3 We expect the consumer to carefully handle the order and return the goods and the packaging within the aforementioned period. Da factory NV will only accept returned goods on condition that these have only been unpacked and / or used with a view to assessing the good. Returned goods may not be used. If the consumer wishes to return the goods, it is required to return both the original packaging and furthermore all delivered accessories. Goods that would not be in this condition upon receipt by Da factory NV will remain at the disposal of the consumer who will have to pay the price. In addition, the consumer is not authorized to exercise a right of withdrawal in case of delivery of audio recordings, video recordings and computer software (including prepaid rechargeable telephone cards) whose seal has been broken.

4 In case of exercise of the right of withdrawal, the consumer will return the merchandise by all means and at his own risk and costs to Da factory NV, "Return of e-shop" service. The direct costs of returning the goods are borne by the consumer.

5 Shipments "postage paid by the recipient" and "cash on delivery" will be refused.

6 The goods must be returned to the address stated in article 1, together with the delivery documents and possibly the invoice.

7 There will only be refunded when Da factory NV has received the unused goods with packaging. This refund will take place at the latest within a period of 30 days after the rightful exercise of the right of withdrawal. Any sum that the consumer has paid for the purchase of the goods in question will be refunded to the bank account number stated in the revocation request.